Oops steam cleaning services how to#

He glued and patched the gaping hole at the entry to the bathroom (there is still a visible seam however) and he says that the next people that come out will bring the tack strip and finish stretching the room and hallway. The problem is that he didn’t tell him to bring tack strip! This third technician comes out and actually did a decent job of re-attaching my carpet in one room so I could at least put it back together again. A few minutes later he calls me again and said he was able to find another technician to come out that day. He told me he’d try to locate someone to come out. Obviously upset, I explained it would mean a loss of work for me. I am told he is on vacation and it would be Tuesday before they could send someone out. Three hours later, I call AGAIN and do finally get a call back from the Route Manager. She told me I would get a call from the Route Manager or that she would personally call me back. I called the office, obviously very distressed, and told the operator about the horrible mess they left. Then to top it off they throw the discarded carpet and padding into a guest bathroom, instead of taking it away. The carpet doesn’t even touch the baseboards in areas all around one of the rooms anymore. Not only did they not bring tack strip, or run to get some, they didn’t re-attach the carpets properly, didn’t stretch it enough to remove buckles, they cut more than they should have which left concrete exposed in many areas. I trusted that by using a reputable company, that advertised as often as Oops Steam Cleaning does on 740 AM radio, I’d get a good finished product. Before they left I made the huge mistake of just lightly glancing into each room because the carpet was wet. When the two technicians arrived I was quoted a price of 422.00 and they got to work, I pay them, and tipped them 20.00 each. When I made the appointment, I specifically told the operator that we installed new cabinetry so tack strip would be needed along one wall. I made my appointment many weeks in advance for a Saturday morning because I didn’t want to miss any work.

Oops steam cleaning services how to#

I'll let you know the outcome.I can't figure out how to add pictures to this post or I'd show you the mess they left behind as proof. Īttached to this email you will find several pictures that show the lack of workmanship I received when two of your technicians came to my home to stretch and clean two rooms and a hallway on Oct 26, 2013. This is a copy of the email I sent to OOPS this morning! My saga is ongoing and it won't go unresolved. On another note I really enjoy the Michael Berry Show just not Oops Steem Cleaning

Sorry Michael because of this I will questions any of your advertisers that I would want to use in the future. Close to $700 for just a tad over 2 hours work is excessive. In no way would I recommend them nor use them again. While the attempt was made the reason I called them was not completed. To say the least I'm not so upset by the price (but for what I got for the price). If you had an empty house with no furniture and they charged by the room there might be some justification but not for 2 hours work and still have the relative same problem as before you started. Cleaned a sofa took 5 minutes $100 another rug about the same price. He charged me for the room and then extra for the rug.

(That's called a room) In my living room there was a rug over the carpet. There was no furniture moved so really there was only paths around beds and furniture.

Gave me a price of $624 and man I thought that was steep to later find out it was. Throw out the specials and comeons and got right down to business. Doug did show up on time and got right to work. I called Oops because of the advertisement on The Michael Berry Show. Oops advertises with the best Michael Berry.